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Frequently Asked Questions

24 Hibajee FAQ — All Your Questions Answered in One Place

Whether it's betting, registration, payments, bonuses, or your account — find your answers here. If you can't find what you're looking for, our support team is always ready to help.

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Popular Questions

Most Frequently Asked Questions

These are the questions our members ask most. Check them out for quick answers.

How long does registration take?
Can I deposit with Mobile Pay?
How do I claim the welcome bonus?
How long does a withdrawal take?
Is my account secure?
What are the benefits of becoming a VIP?
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Account & Registration

Registration takes under 3 minutes. Just enter your name, mobile number or email, and a strong password — your account is activated instantly.

No documents are required to register. However, identity verification (KYC) may be required for large withdrawals, in which case you'll need to submit a photo of your National ID or passport.

No. Only one account can be created per mobile number or email address. Attempting to open multiple accounts may result in all of them being permanently banned.

After logging in, go to your Profile Settings and select "Change Password". Verify with your current password, then set a new one. If you've forgotten your password, contact our support team.

24 Hibajee is strictly for users aged 18 and above. Registration by minors is completely prohibited. Any false information provided during age verification will result in permanent account closure.
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Payments & Deposits

Yes, 24 Hibajee supports deposits via all major mobile banking services including Mobile Pay, Nagad, and Rocket. Deposits are instant and completely free of charge.

The minimum deposit is just ৳500, applicable across all payment methods. Starting small and building up your experience is always a good approach.

Deposits via mobile banking (Mobile Pay, Nagad, Rocket) are typically credited within 1–5 minutes. In rare cases, it may take up to 15 minutes.

24 Hibajee does not charge any deposit fees. However, your mobile banking provider may apply their own transaction charges in accordance with their policies.

If a deposit fails, first check your mobile banking app to confirm the transaction status. If funds were deducted, contact support@24hibajee.net with your transaction ID. The issue will be resolved within 24 hours.
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Withdrawal

Withdrawals are typically processed within 5–10 minutes directly to your Mobile Pay or Nagad account. During peak hours or for larger amounts, it may take 1–2 hours.

The minimum withdrawal is ৳500 and the daily maximum is ৳2,00,000. VIP members have higher daily withdrawal limits.

Withdrawals can be delayed for a few reasons: a pending KYC verification, unmet bonus wagering requirements, or a security check. If you run into any issues, contact support.

Bonus funds cannot be withdrawn directly. Each bonus comes with specific wagering requirements (e.g., 5x or 10x). Once those conditions are met, the bonus balance converts to cash and becomes withdrawable.
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Bonuses & Promotions

Once you register and make your first deposit, the welcome bonus is automatically credited to your account. For the bonus amount and full terms, check the latest promotions page.

Yes, logging in every day earns you Daily Loyalty Points. You can also get regular reload bonuses and cashback offers. To see the latest offers, Latest Promotions View page.

Enter the code in the "Voucher Code" box when making a deposit and the bonus will be applied automatically. To get valid voucher codes, Voucher View page.

Share your unique referral link with a friend. When they register and make their first deposit using that link, you'll receive a bonus. You can find your referral dashboard in your profile settings.
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Betting Rules

24 Hibajee offers betting on 30+ sports including cricket, football, kabaddi, tennis, and badminton. Live betting is available for all major tournaments — IPL, BPL, World Cup, and more.

Yes, 24 Hibajee offers real-time in-play betting. You can place bets even after a match has started, with odds updating every moment.

Once a bet is confirmed, it generally cannot be cancelled. However, if the match or event is cancelled, your stake will be refunded automatically.

The minimum bet is ৳100. Maximum bet limits vary by event and market. VIP members can place bets at higher limits.

Yes, you can combine multiple selections into an accumulator or parlay bet. If every selection wins, the odds multiply — giving you the chance to win significantly more.
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Security

Yes, 24 Hibajee uses 256-bit SSL encryption, so all your data and transactions are fully protected. That said, always stay cautious — only log in from your personal device and never share your password with anyone.

If you suspect someone else has accessed your account, change your password immediately and notify us at support@24hibajee.net. We'll act quickly to secure your account.

No. 24 Hibajee never sells or shares your personal information with third parties. Only the information necessary for payment processing is shared with the relevant service providers. To learn more, Privacy Policy Read more.
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VIP

VIP members enjoy higher bonuses, faster withdrawals, a dedicated account manager, and invitations to exclusive events. The higher your VIP tier, the greater the rewards. To learn more, VIP View page.

Bet regularly to earn points and your VIP tier will upgrade automatically. The more you bet, the faster you move up to the next level.

Redeem VIP points for free bets, cashback, and exclusive rewards. Full details on how to redeem points are available on the VIP page.
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Support

You can reach us by email at support@24hibajee.net. Our Bangla support team is active 24 hours a day, 7 days a week.

Most common issues are resolved within 1–2 hours. Complex cases may take up to 24 hours. For urgent matters, include "URGENT" in the subject line of your email.

To close or temporarily suspend your account, contact our support team. You also have the option to take a self-imposed break as part of responsible gaming. For more details, Responsible Gaming View page.

Why 24 Hibajee

What makes our platform special

Why thousands of Bangladeshis choose us every day

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Instant Payments

Deposits and withdrawals processed in minutes. Mobile Pay, Nagad, Rocket — all major mobile banking methods supported.

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Fully Secure

Your data and funds are kept secure with SSL encryption and advanced firewall protection.

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Mobile Optimized

Get the full experience from any smartphone browser — no separate app needed.

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Best Odds

The most competitive odds on the market. Maximize your returns on cricket and football.

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Bangla Support

Full Bangla-language customer support, 24/7. Get help with any issue without any language barrier.

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Massive Game Collection

From Sports Betting to Live Casino, slots, and virtual games — all in one account.

Need help?

Still have questions?

If you couldn't find your answer in the FAQ, reach out to us directly

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Email Support

Email us at support@24hibajee.net. We typically respond within 1–2 hours.

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Read Terms & Conditions

To learn more about betting rules and terms, Terms & Conditions View page.

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Responsible Gaming

To build responsible betting habits, Responsible Gaming Read the guidelines on the page.

Got your answers? Get started now

Thousands of Bangladeshis enjoy betting on 24 Hibajee every day. Come join them.

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